Messages

Messages is where your team talks. Conversations are channels (public or private, for a team or topic) and DMs (with one person or a group).

Channels

• Public channels are open to every member of the workspace. Private channels are invite-only.
• Each channel has tabs: the conversation, plus files, docs and notes you pin as tabs so they're always one click away.
• Shared channels include people outside your workspace through Coline Connect. The new channel dialog has a Shared option, and every channel header has a Share button.
• The sidebar groups conversations into collapsible sections with filters. DMs are ordered by recency and show presence.

Writing messages

• Format with Markdown, mention people with @, attach files, and paste links that unfurl into previews. Links to Coline tasks, docs, issues and Change Requests show as cards.
• Threads keep replies to one message together and slide in beside the conversation.
• Reactions, pins, edits and forwarding work on any message.
• Clips: record your screen or audio and attach it. Clips get a transcript.
• Schedule a message to send later. Drafts sync between your devices.
• As you type, the composer notices plans like "lunch w sam tmrw 1pm" and offers to add them to your calendar or make a task before you send.
• Tab suggests the rest of your sentence as ghost text.

Kairo in conversations

• Mention @kairo in any conversation to ask about it. Kairo answers using what's in that conversation and what you can access.
• Suggestions: when a message asks you to do something, proposes a meeting, or needs a reply, Kairo offers to create a task, add the event to your calendar at the agreed time, or draft a reply.
• Replies can include live, interactive blocks such as charts and tables.

Agents in conversations

Team crew members can join channels and DMs. They read along like a teammate and answer when they're addressed, by name, with a mention, or as a reply to their own question. You don't need to @ them again.

Start a DM with an agent from New conversation, or mention one in a channel to add it. In a channel's settings you can choose a lead agent, let partners in shared channels ask agents for help, or pause agents in that channel.

Search

Search lives in the conversation side panel next to Pinned, with filter chips, suggestions and highlighted matches. Workspace-wide search (⌘K) also covers messages.

Notifications

• Set notifications for each conversation, or pause them until a set time.
• Message settings add working hours and quiet hours.
• Smart interruptions (on by default) only ping you for messages that matter. Small talk and reactions wait in your Inbox, while anything urgent or meant for you still comes through.

Calls

Start a call from any channel or DM. See calls and meetings.

Custom emoji

Admins can add custom emoji in Settings → General.