FAQ
Answers to the most common questions about Coline.
General
Is there a free plan available?
We do not currently offer a free plan, but we are working on one. For now, we offer a 14-day free trial for all paid plans. No credit card is required to start your trial.
How does the 14-day free trial work?
You can use all Coline features for 14 days without any charge. At the end of the trial, you will need to subscribe to continue using Coline. If you do not subscribe, your account will be paused until you choose a plan.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time with no questions asked. When you cancel, you retain access until the end of your current billing period. Any unused portion of annual subscriptions is refunded on a prorated basis.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe.
Security and privacy
Is my data secure with Coline?
Yes. We use bank-level encryption and adhere to strict privacy standards. All data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We never sell your data or use it for advertising.
Where is my data stored?
Data is stored in secure cloud infrastructure with redundancy across multiple regions. Enterprise customers can request specific data residency requirements.
Do you support two-factor authentication?
Yes. You can enable TOTP-based two-factor authentication in Settings > Security. We recommend using an authenticator app like Google Authenticator, Authy, or 1Password.
Can I export my data?
Yes. You can export your data at any time from Settings. Exports include notes, documents, tasks, calendar events, and files in standard formats.
Features
Can Coline replace multiple tools?
Yes. Coline is an all-in-one productivity platform that consolidates:
- Calendar and scheduling
- Tasks and project management
- Notes and documentation
- Files and storage
- Messaging
- AI assistant
This unified workspace helps teams stay organized without juggling disconnected apps.
Can I import data from other tools?
Yes. Coline supports importing data from popular tools including Microsoft 365, Google Workspace, Notion, Trello, and more. Our import tools preserve your existing structure and relationships between items.
What AI features are included?
Coline includes Kairo, an AI assistant that can:
- Draft emails and documents
- Summarize content
- Answer questions about your workspace
- Automate repetitive tasks
- Provide intelligent suggestions
Pro and Team plans include advanced AI models and unlimited AI features.
Does Coline work offline?
The desktop and mobile apps cache recent data for offline access. Changes sync automatically when you reconnect. Full offline mode with conflict resolution is available on Pro and Team plans.
Plans and pricing
What is the difference between Pro and Team?
Pro ($9.99/month or $99.99/year) is for individuals who want advanced features:
- Advanced AI models
- Unlimited storage
- Priority support
- CalDAV calendar sync
- All integrations
Team ($12.99/month per user or $129.99/year per user) includes everything in Pro plus:
- Team workspaces
- Shared calendars and projects
- Team member management
- Admin controls
- Collaborative features
Do you offer discounts for annual billing?
Yes. Annual billing saves approximately 17% compared to monthly billing.
Do you offer discounts for nonprofits or education?
Yes. We offer discounted pricing for qualified nonprofits and educational institutions. Contact sales@coline.app with details about your organization.
Do you offer custom enterprise solutions?
Yes. We provide customized enterprise solutions with dedicated support, custom integrations, SSO, audit logs, and specific security requirements. Contact sales@coline.app to discuss your organization's needs.
Support
What kind of support do you offer?
- All users: 24/7 email support
- Pro and Team: Priority support with faster response times and video chat support
- Enterprise: Dedicated support channels and custom SLAs
How do I report a bug?
Email support@coline.app with:
- Description of the issue
- Steps to reproduce
- Screenshots or screen recordings
- Browser and operating system
How do I request a feature?
Email support@coline.app with your feature idea. Describe the problem you are trying to solve and your ideal solution. We review all requests and prioritize based on user impact.
Documentation
Where should new users start?
Start with Getting Started, then explore the guides for apps you plan to use most.
Where do I find AI documentation?
Visit AI & MCP for Kairo AI features and MCP integration guides.
Where do I find platform-specific documentation?
Go to Platforms and select your platform: web, desktop, mobile, or API.
How do I report documentation issues?
Email support@coline.app with the page URL, a description of the issue, and your suggested correction.
Integrations
Which integrations are available?
Currently available: Google Calendar, Microsoft Calendar, CalDAV, Gmail, Outlook, GitHub, Jira, Trello, Discord, Matrix, Google Tasks, Microsoft To Do, and Google Drive.
See Integrations for the full list including upcoming integrations.
How do I connect an integration?
- Open Settings > Integrations
- Find the service you want to connect
- Click Connect and follow the authorization flow
- Grant the requested permissions
Can I disconnect an integration?
Yes. Go to Settings > Integrations, find the connected service, and click Disconnect. Your data in the external service is not affected.